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Terms and Conditions

 

Terms and Conditions

TrolleyGlobal.comLast updated: [Insert Date]

1. General

These Terms and Conditions govern your use of the TrolleyGlobal website and services. By accessing or using our website, you agree to comply with these terms.

2. Products and Services

TrolleyGlobal offers a variety of fashion, beauty, home, and lifestyle products. We make reasonable efforts to ensure product descriptions and pricing are accurate. However, we reserve the right to correct errors or update information without prior notice.

3. Orders

When placing an order on our website, you agree that:

  • All information provided is accurate  
  • Payment authorization is granted  
  • You are legally capable of entering into a contract  

We reserve the right to cancel or refuse any order.

4. Pricing

All prices are displayed in the currency shown on the website. Prices may change without notice.Additional charges such as shipping or taxes may apply depending on your location.

5. Shipping

Shipping times may vary depending on product availability and delivery destination.TrolleyGlobal is not responsible for delays caused by:

  • Shipping carriers  
  • Customs clearance  
  • Events beyond our control  


 

Shipping Policy

TrolleyGlobal.com

Last updated: [Insert Date]

1. Order Processing

Orders placed on TrolleyGlobal are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Once your order has been processed, you will receive a shipping confirmation email with tracking details where available.

2. Shipping Locations

TrolleyGlobal currently ships to:

  • Australia
     
  • United States
     
  • Canada
     
  • United Kingdom
     
  • Europe
     
  • Selected international destinations
     

Shipping availability may vary depending on the product and supplier location.

3. Estimated Delivery Times

Australia
Estimated delivery: 5–12 business days

International Orders
Estimated delivery: 7–20 business days

Delivery times may vary depending on:

  • Shipping carrier
     
  • Customs processing
     
  • Local postal services
     
  • Product supplier location
     

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout before payment is completed.

From time to time, TrolleyGlobal may offer free shipping promotions.

5. Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer.

6. Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to:

  • Customs inspections
     
  • Weather conditions
     
  • Carrier disruptions
     
  • Global logistics delays
     

TrolleyGlobal is not responsible for delays beyond our control.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to resolve the issue.

8. Contact

For shipping inquiries:

Email:customerservice@trolleyglobal.com
Website: www.trolleyglobal.com


TrolleyGlobal.com

Last updated: 8 March 2026

1. General Information

The information provided on TrolleyGlobal.com is for general informational purposes only.

While we aim to ensure all information on the website is accurate and up to date, we make no guarantees regarding completeness, accuracy, or reliability.

2. Product Information

Product descriptions, images, and specifications are provided by suppliers or manufacturers.

Actual products may vary slightly from images displayed on the website.

3. External Links

Our website may contain links to third-party websites.

TrolleyGlobal is not responsible for the content, policies, or practices of third-party websites.

4. Limitation of Liability

To the fullest extent permitted by law, TrolleyGlobal will not be liable for any loss or damage arising from the use of our website or products purchased through our platform.

5. Changes to This Disclaimer

We reserve the right to update this disclaimer at any time without prior notice.

6. Contact

If you have any questions regarding this disclaimer, please contact:

customerservice@trolleyglobal.com



 

Return and Refund Policy

 

 Returns and Refunds

Return and refund eligibility will be governed by our Return Policy. Customers should contact us for return instructions before sending any items back.

 

Return & Refund Policy

TrolleyGlobal.com

Last updated: 8 March 2026

TrolleyGlobal complies with the Australian Consumer Law, which provides guarantees for goods purchased in Australia.


1. Change of Mind

For change-of-mind returns:

  • Requests must be made within 14 days of receiving the item
     
  • Products must be unused and in original packaging
     
  • Return shipping costs are the responsibility of the customer
     

Once the returned item is received and inspected, a refund may be issued.

2. Faulty or Damaged Products

If a product arrives faulty, damaged, or not as described, you may be entitled to:

  • A replacement
     
  • A repair
     
  • A refund
     

Customers should contact us within 7 days of receiving the item and provide:

  • Order number
     
  • Description of the issue
     
  • Photos if applicable
     

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care products once opened
     
  • Items marked as final sale
     
  • Products damaged due to misuse
     

4. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item is received.

5. Return Instructions

Before returning any product, customers must contact our support team for instructions.

Unapproved returns may not be accepted.

6. Contact

For return and refund inquiries:

customerservice@trolleyglobal.com

Website Disclaimer



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